Reference

Legal protection and account security for you

Your account and data are protected under our legal framework. We handle deposits via DANA, OVO, GoPay and QRIS with clear compliance steps, and we keep your personal…

Account protectionData securityPayment complianceSupport access

Explore the Lobby Read FAQ

How we operate and what governs your account

11bol Service availability depends on jurisdiction. Users are responsible for checking local law before access.

11bol operates under a defined legal structure that covers account access, payment processing, and data retention. Where local law permits, we process deposits and withdrawals through licensed Indonesian payment rails — DANA, OVO, GoPay and QRIS — and verify each transaction for fraud and compliance. Your

1
account terms bind both you and us to specific conduct rules; we reserve the right to suspend or close accounts that breach those terms. Withdrawals are processed within our stated timelines after verification. Depending on local law, certain game categories or account features may not be
2
available in your region. We retain account and transaction records according to legal requirements.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

POLICY CONTACT PATHS

Reach us with legal and account questions

Live support chat Open a chat from the Help menu in your account lobby. Our team can clarify policy details, verify your account status, and escalate data requests to the compliance team.

Email channel Send formal requests to our compliance address. Include your account username and the specific policy question. Response times are 1–3 business days for data requests and policy clarifications.

Account settings centre Use the Legal & Privacy section in Settings to download your data, review policy updates, and manage your account security preferences directly without contacting support.

SECURITY & DATA HANDLING

How we protect your information and account

Data encryption

All transactions on 11bol are encrypted end-to-end. Payment details (DANA, OVO, GoPay, QRIS) are tokenised and never stored in plain text on our servers. Account logins use industry-standard two-factor authentication.

Account verification

When you open an account, we verify your identity through your payment method and confirm your mobile number. Large withdrawals require re-verification to prevent fraud and unauthorised access to your wallet.

Data retention

We keep account records for as long as your account is active, plus five years after closure for legal compliance. Transaction history is downloadable from your account at any time. You may request data deletion where local law permits.

Cookie and tracking

11bol uses cookies to keep you logged in, remember your preferences, and detect unusual login behaviour. You can review and manage cookie settings in your browser. Essential security cookies cannot be disabled.

Third-party sharing

We share your data only with payment processors (DANA, OVO, GoPay, QRIS operators), anti-fraud services, and where legally required. No data is sold to advertisers or marketing firms. Partners are bound by strict confidentiality agreements.

Policy updates and contact

We notify you of legal policy changes via in-app message or email at least 14 days before they take effect. File a formal policy question or data-access request through the Help menu or email our compliance team directly.

Your questions about policy and account rights

You can request account closure from the Settings menu. We deactivate your account immediately and transfer any remaining wallet balance to your registered payment method within three business days. After closure, you may request deletion of non-essential personal data, subject to legal retention rules.

Yes. Go to Account Settings, select Legal & Privacy, and choose Download My Data. We'll prepare a file of your account details, transaction history, and profile information within five business days. You can also request specific data via the Help team or compliance email.

Account access depends on local law in your region. Eligibility, permitted game categories, and withdrawal limits are determined by where you register and the payment method you use. Our registration flow flags region-specific restrictions automatically during sign-up.

No. DANA, OVO, GoPay and QRIS transactions are tokenised — we never store your payment credentials. Only a transaction token is kept in your account record. Your bank or payment app holds the complete transaction receipt.

Verified withdrawals to DANA, OVO, GoPay or QRIS usually clear within one to four business hours. Withdrawals to bank transfer may take one to two business days. You'll receive a confirmation message and a receipt in your account once the transfer completes.

Contact our support team immediately via live chat or email from Help. Provide your account username, transaction ID, and a description of the issue. We investigate disputes within 48 hours and work with your payment provider to reverse fraudulent charges where warranted.

Yes. Certain game categories and betting limits depend on local law in your region. When you register, the platform shows which games and features are available to you. Some games may be unavailable in Jakarta, Surabaya or other regions; the lobby filters them automatically based on your account location.

Legal protection and account security for you

Reach us with legal and account questions

How we protect your information and account

Data encryption

Account verification

Data retention

Cookie and tracking

Third-party sharing

Policy updates and contact

Your questions about policy and account rights

01 What happens if I want to close my account?

02 Can I access or download my personal data?

03 What are the age and eligibility rules?

04 Is my payment information stored after I deposit?

05 How long do withdrawals take to clear?

06 What if I dispute a transaction or suspect fraud?

07 Are there regional restrictions on games or features?

Related Pages