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How 11bol Runs Your Account

Your account on 11bol operates under clear, specific rules designed to protect your deposits, verify withdrawals and keep your data safe.

Account verification requiredAll payments in Indonesian RupiahWithdrawals verified within 24 hours

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Terms That Shape Your Play

11bol Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an 11bol account, you confirm you're of legal age where local law permits and that you'll use the platform only for permitted activities in your region. Your account is yours alone — no sharing logins, no automated trading, no third-party software. Deposits flow

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through DANA, OVO, GoPay and QRIS; each rail has its own speed and confirmation process. Withdrawals are verified against your account history and identity before funds leave our system. We retain transaction records and account data for 7 years to meet local and international compliance rules.
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Access depends on local law — if your region restricts online gaming, you may not open or maintain an account here. Breaking these rules can result in account suspension or funds being held pending investigation.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US ANYTIME

How to Contact Us About Your Terms

Questions about how our terms apply to your account? Our support team handles policy clarifications, account disputes and requests to update your contact details or payment methods.

Live Chat Support Available 09:00–23:00 Jakarta time daily. Ask about account rules, withdrawal holds or policy disputes. Chat agents can escalate to our legal team if needed.

Email – Policy & Disputes Send account policy questions, withdrawal disputes or account-closure requests to our compliance inbox. We respond within 24 hours, weekdays included.

Account Dashboard View your full account history, payment methods, withdrawal records and linked devices. Update your contact email or phone directly in Account Settings without contacting support.

SECURITY & DATA

How We Protect Your Information

Your account data, payment details and withdrawal history are encrypted in transit and at rest using industry-standard protocols. We store your identity verification documents separately from your gaming data.

Data Encryption

All deposits, withdrawals and personal data move through TLS 1.2 encryption. Your password is hashed, never stored in plain text, and we use two-factor authentication on high-risk account changes.

Device Verification

New logins from unfamiliar devices trigger a verification email or SMS to your registered phone. Withdraw only from the device you registered during signup, or update your trusted devices in settings.

Fraud Detection

We flag unusual deposit patterns, rapid withdrawal requests or login attempts from multiple countries. Flagged accounts are reviewed by hand before funds are released.

Data Retention

Account history, payment records and identity verification are kept for seven years to comply with anti-money-laundering rules and to resolve disputes or chargebacks.

Your Privacy Request

Request access to your data, ask us to correct errors, or ask us to delete your account (if no ongoing dispute). Go to Account Settings > Privacy or email our data team.

Third-Party Sharing

We share minimal data with payment processors and anti-fraud vendors, but never sell your email, phone or gaming habits to marketers or other operators.

Terms & Conditions – Your Questions Answered

Below are the questions we hear most from players in Surabaya and across Indonesia about how our terms work in practice — account rules, payment claims, withdrawals and your rights.

No. Your account is strictly personal. Sharing logins, letting someone else log in from your device, or using a shared account is against our terms and will lead to suspension. Each person must open their own account with their own identity documents.

Withdrawals are verified within 24 hours of your request. Once verified, funds reach your DANA, OVO, GoPay or QRIS wallet within minutes. Bank transfers may take 1–2 business days. Amounts over Rp 50,000,000 may need additional review, adding 24 hours.

If you dispute a deposit to 11bol with your bank, your account will be locked until the chargeback is resolved. We investigate the transaction history on our side. If the bank rules in your favour, we refund you; if not, you keep the balance unless it was obtained fraudulently.

Yes. Go to Account Settings > Close Account and request permanent closure. Your personal data will be deleted within 30 days, but transaction records and payment history are kept for seven years for regulatory and dispute-resolution purposes.

You can withdraw only from devices you registered as trusted during account setup. To withdraw from a new phone or desktop, add it as a trusted device first through Account Settings > Devices, then make the withdrawal request.

Click Forgot Password on the login page and enter your registered email. We send a reset link valid for 15 minutes. Click it, set a new password and log in. If you no longer have access to your registered email, live chat will help you verify your identity and regain access.

No. Your gaming history, payment methods and account balance are used only by 11bol. We share minimal data with payment processors and fraud-detection partners solely to process your deposits and detect money-laundering. We never sell your data to other operators or marketers.

How 11bol Runs Your Account

How to Contact Us About Your Terms

How We Protect Your Information

Data Encryption

Device Verification

Fraud Detection

Data Retention

Your Privacy Request

Third-Party Sharing

Terms & Conditions – Your Questions Answered

01 Can I share my 11bol account with family or friends?

02 How long does a withdrawal actually take on 11bol?

03 What happens if I dispute a deposit charge with my bank?

04 Can I close my account and delete all my data?

05 What devices can I use to withdraw money from 11bol?

06 If I forget my password, how do I get back into my account?

07 Does 11bol share my gaming history or payment details with other sites?

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