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How We Handle Your Privacy on 11bol

When you open an account with us, your personal information—from your name and email to your account balance and withdrawal history—stays encrypted and protected by 11bol's security protocols.

Account data encryptedDANA, OVO, GoPay, QRIS secureWithdrawal verification verified

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What This Privacy Policy Covers

11bol Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This privacy policy applies to your account on 11bol and describes how we collect, use, and protect your information where local law permits. We gather data when you register, deposit funds, make withdrawals, play games, and contact our support team. Your payment method details—whether you use

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DANA, OVO, GoPay or QRIS—are processed through secure payment gateways and never stored on our servers. We retain account records for the duration of your membership and comply with local data-retention rules. Access to your full privacy rights depends on local law.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to Contact Us About Your Privacy

We're here to answer questions about how your data is handled, how long we keep it, or to help you update your account information.

Live Chat Open the chat widget in the bottom-right corner of your 11bol lobby, available 24/7. We respond to privacy requests and account-data questions instantly during support hours.

Email Support Send a detailed privacy question to our support email. Include your account username and the specific data or rights you're asking about. We reply within one business day.

WhatsApp Message us on WhatsApp for faster responses on account-data requests or to verify your identity before we share privacy details. Response time is typically under 2 hours.

DATA SECURITY & RIGHTS

How We Keep Your Information Secure

11bol protects your account data with encryption on every deposit, withdrawal, and login. Your payment credentials for DANA, OVO, GoPay and QRIS are never stored on our platform—they're processed through certified payment…

Data Encryption

All your account information—username, email, balance—is encrypted end-to-end. Deposits via DANA, OVO, GoPay and QRIS are processed through PCI-compliant payment gateways with no raw card data stored.

Session Security

Your login session is protected by secure tokens and expires after 30 minutes idle time. Log out manually on shared devices to prevent unauthorized account access.

Cookie & Tracking Policy

We use cookies to remember your lobby preferences, keep you logged in, and detect suspicious login attempts. You can disable non-essential cookies in your browser settings without losing core account functions.

Data Retention

We keep account records, transaction history and withdrawal details for as long as you're active, plus a retention period after closure depends on local law. Contact support to request deletion of specific records.

Third-Party Access

We share your data only with payment processors, identity-verification providers, and support systems. We never sell your information to marketers or other brands.

Request Your Data

Open your account settings to download a copy of your personal data, game history, and transaction log. Email support if you need a format other than CSV or PDF.

Frequently Asked Questions About Your Privacy

We collect your full name, email address, date of birth, phone number, and residential address to verify your identity and comply with local regulations. When you make your first deposit via DANA, OVO, GoPay or QRIS, we record the transaction details for your withdrawal history.

We retain your account records, transaction history, and identity documents for a retention period depends on local law. Contact support to request early deletion of non-essential records after your account closes.

Yes. Go to your account settings and select 'Download My Data'—we'll prepare a CSV file with your personal details, game history, deposits and withdrawals. Download it directly or email support to request an alternate format.

No. We do not sell your personal information to advertisers, marketers, or other brands. We only share data with payment processors, identity-verification partners, and fraud-detection systems that help us operate safely.

Your payment credentials are never stored on 11bol. When you deposit or withdraw, your payment information is sent directly to certified, PCI-compliant payment gateways. We only store transaction records—not card numbers or digital wallet credentials.

Go to the login page and select 'Forgot Password' to reset via email verification. If you suspect someone else accessed your account, contact support immediately via live chat or WhatsApp. We'll review login history and help you regain control.

You can disable non-essential cookies in your browser settings—functional cookies for login and fraud detection remain active. You can also adjust notification preferences in your account settings to control email and SMS communications.

How We Handle Your Privacy on 11bol

How to Contact Us About Your Privacy

How We Keep Your Information Secure

Data Encryption

Session Security

Cookie & Tracking Policy

Data Retention

Third-Party Access

Request Your Data

Frequently Asked Questions About Your Privacy

01 What information does 11bol collect when I open an account?

02 How long does 11bol keep my account data after I close my account?

03 Can I download a copy of all the data 11bol holds about me?

04 Does 11bol sell my data to third-party companies?

05 How are my DANA, OVO, GoPay and QRIS payment details protected?

06 What happens if I forget my password or suspect unauthorized access?

07 Can I change my privacy settings or opt out of cookies?

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